FAQ/Contact Us

If you have any questions or a request feel free to contact us at AcademyTestBank@gmail.com

Before Buying the Test Bank:

 

Where is my download?

 

Please check your MY ACCOUNT and go to the DOWNLOADS tab.  Please download and unzip from a computer and open with Microsoft Word.

Please understand and confirm what you are looking for before you buy.

How do I buy?
Just click on the “Add to Cart” Button opposite to the image and then check out using your PayPal account or credit/debit card.

 

 

Product Issues:

I am unable to open the downloaded file!
This could be due to a number of issues, the most common one being unavailability of PDF or MS Word in your device.

Here is some troubleshooting information for your digital download.

Issue #1: Can’t open ZIP file 

Solution — Get a Free Zip App! 
Get The Unarchiver APP for Apple Devices and WinZip APP for Android Devices. 


Get the free iZarc ZIP program if you have Windows.

 

Issue #2: Garbled Text Solution — get a free office app!

 

Get The Officesuite APP for Apple Devices and Officesuite APP for Android Devices, or Google Docs APP for Android Devices.

 

On Mac computer, open with TEXTEDIT.
Lastly, GOOGLE how to open a zip file.


If you still have issues, please immediately send an inquiry to through our “Contact Us” page so that we can assist you personally via E-mail 24/7.

What is your Refund Policy?
All our products are digital downloads and therefore not returnable. However, we have sufficient checkpoints to ensure you can only purchase the right product. First, check the ISBN numbers and see if they match. Please contact us with any issues before purchasing.

Then look at the sample; it has one full chapter of the material you will receive. Do confirm both of the above before you decide to buy.

What I can and cannot do with these answers?
You can use the solution for learning or teaching based on your role and purpose.

I do not have the textbook! OR Is this a Book/ Access Card?
We do not sell textbooks or access cards. This is only a test bank or solution manual based on the book displayed. You can buy a book or access card only from book sellers. However, the textbook is not mandatory for using the manual or test bank as each answer is preceded by the questions.

Payment and Information Security:

What happens to the information that I provide like my name or E-mail?
All this information is needed to ensure the completion of the payment. We do not divulge any information per our terms and privacy policy.

What is the guarantee that I will get the manual or test bank and this is not a scam?
We use PayPal as our secure payment gateway and that is a mark of our genuine business. We want you as a returning customer so we will do our best to serve you.

Are there any hidden charges?
There are no other charges, usage fees or any other subscriptions needed.
While You Buy:
How Can I Pay?
PayPal is a secure payment gateway, as you know. You are advised to have a PayPal account for easy transaction. However, you can use a credit/debit card directly as well via PayPal. Just add to cart and Proceed to Paypal.

I don’t have a PayPal Account
You will find an option that says, “Pay with your Debit or Credit Card!” under the PayPal login. Click on Proceed to Paypal and enter your card details to use it directly.